# The order board

> All running orders in four columns: New, In the kitchen, Ready and On the way. One key moves an order to the next step.

The order board (`F1`) shows every order that hasn't been picked up or delivered yet.

[![The order board](https://kwikeat.com/images/manual/en/orderbord.png)](https://kwikeat.com/images/manual/en/orderbord.png)

## The columns

| Column | Meaning |
|---|---|
| **New** | Just placed, not started |
| **In the kitchen** | Being prepared |
| **Ready** | Ready to be collected or handed to the courier |
| **On the way** | The courier is on the way (delivery only) |

After that an order is **Picked up** or **Delivered** and leaves the board. It is kept of course: you find it with search, with the customer and in the reports.

Each card shows the number, collection or delivery, shop or web, the customer, the number of items, the amount and **Paid** or **To pay**. The time shows when the order must be ready (*in 12 min*); when it is late, the card changes colour and says *8 min late*. At the top you see how many orders are open and how many are late.

## Working with the cards

Choose a card by tapping or with the arrow keys. Then:

| Key | Does |
|---|---|
| `Enter` | Next step (New → In the kitchen → Ready → On the way / Picked up → Delivered) |
| space bar | Open the order |
| `P` | Pay (with *To pay*) |
| `C` | Choose or change the courier |
| `K` | Print the kitchen ticket again |

## Opening an order

An open order shows all its lines. You can **tick off what has been packed** (tap the line or press its number), and you have the buttons **Print**, **Kitchen**, **Change order**, **Cancel order**, **Pay** or **Refund**, and **Next**. A picked-up or delivered order goes back with **Back on the board**.

[![An open order](https://kwikeat.com/images/manual/en/bestelling-inpakken.png)](https://kwikeat.com/images/manual/en/bestelling-inpakken.png)

Changing and cancelling: see [Changing and cancelling](https://kwikeat.com/manual/wijzigen-en-annuleren).

## Searching

`Ctrl+F` searches all orders: by number, name, phone number or address. `Esc` clears the search.

## Web orders

When Desktop is linked to a web shop, online orders arrive in **New** with a sound and a notice, marked **Web**. The receipt (and the kitchen ticket, if used) is printed by itself. Orders paid online arrive only once the payment is confirmed. Every step you take on the board is shown to the customer online. See [Linking Desktop to the web shop](https://kwikeat.com/manual/webwinkel-koppelen).

## Couriers

If you have set up [couriers](https://kwikeat.com/manual/bezorgen-en-postcodes#couriers), KwikEat asks at **On the way** who takes the order. That counts in the reports, with the kilometres driven.

[![Choosing the courier at On the way](https://kwikeat.com/images/manual/en/bezorger-kiezen.png)](https://kwikeat.com/images/manual/en/bezorger-kiezen.png)

Source: https://kwikeat.com/manual/orderbord