# Changing and cancelling

> Change a placed order until it is picked up or delivered, settle the difference, and cancel with a reason.

## Changing

You can change an order until it is **picked up or delivered**. Open the order on the order board (space bar) and tap **Change order**. You get the order screen with the order on it: add lines, remove them, change quantities or options. **Save changes** (`F12`) keeps it; `Esc` leaves the order as it was.

After saving:

- a **new receipt** is printed;
- the kitchen gets a ticket marked **CHANGED**, if it had a kitchen ticket already;
- a paid order shows the **difference**: *€ 4.50 to pay* or *€ 2.00 to refund*. Settle it with **Pay** or **Refund**.

If an order has been picked up or delivered, first put it **Back on the board**.

## Cancelling

Open the order and tap **Cancel order**. KwikEat asks **why**:

- Customer cancelled
- No show
- Wrong order
- Out of stock
- Other… (with your own text)

[![Why is the order cancelled?](https://kwikeat.com/images/manual/en/annuleren.png)](https://kwikeat.com/images/manual/en/annuleren.png)

If it was paid, KwikEat asks whether you **pay it back now** (and how) or **keep it**. If you keep it, it shows at End of day as *to refund*.

The kitchen gets a **cancel slip**. The order leaves the board, with the reason.

:::note
A cancelled order is **not deleted**. It doesn't count in the takings, but it is listed separately at End of day and in the reports (*Cancellations and cash*), and in the [order journal](https://kwikeat.com/manual/orderjournaal). Deleting orders isn't possible in KwikEat: a deliberate choice, for books that add up.
:::

Source: https://kwikeat.com/manual/wijzigen-en-annuleren