KwikEat manual

Everything about KwikEat Desktop, the till and order system for take-away and delivery, and KwikEat Merchant, the web portal for your online orders.

Getting started

Welcome to KwikEat What KwikEat Desktop, KwikEat Merchant and the Print Connector are, and which ones you need.Installing and first start Getting KwikEat Desktop from the Microsoft Store, the first start (language, country, shop, PIN), the trial and the licence.The screen and the shortcut keys The buttons at the top, the function keys F1 to F9, the PIN and the notices.

KwikEat Desktop

Taking a collection order With F2 you take a collection order: products by menu number or tiles, options, the time, and paying now or later.Taking a delivery order With F3 you find the customer by postcode and house number or phone number, and see the delivery charge at once.The order board All running orders in four columns: New, In the kitchen, Ready and On the way. One key moves an order to the next step.Changing and cancelling Change a placed order until it is picked up or delivered, settle the difference, and cancel with a reason.Printing and the kitchen ticket The receipt printer per PC, a receipt on A5 or A4, the kitchen ticket without prices and when it is printed.Delivery and postcodes How KwikEat completes addresses from postcode and house number, works out the distance, and from that the delivery charge and the couriers' kilometres.Customers The customer and address book: searching, details and notes, order history, and how long personal data is kept.Reports Takings per day, week or month, the best-selling products and options, the busiest hours and days, cancellations and cash differences, and the couriers.End of day At the end of the day: takings per payment method and VAT rate, finishing open orders, counting the cash and closing the day.The order journal KwikEat records every order, change, payment and End of day so it can't be altered. What that is, why it's there, and how to export it for your accountant.Settings An overview of all KwikEat Desktop settings, tab by tab: shop, ordering, delivery and payment, printing, links and security.Backup and restore A copy of everything (orders, menu, customers, journal) off the computer, automatically or by hand, with a password if you like.Linking Desktop to the web shop With a pairing code your online orders arrive on the KwikEat Desktop order board, their status goes back to the customer, and you publish the menu to the web shop.Order mode (Germany and France) In countries that require a certified till, KwikEat works as an order system next to your own till: no payments, order slips instead of till receipts.

Building your menu

The menu: the basics Groups, products, options and choices: how the KwikEat menu is put together, and how to build yours.Options and choices Size, crust, extra toppings, sauces or a kids' portion: with options the customer orders a product the way they like it.Combinations A pizza meal, a sandwich deal or a half-and-half pizza: a combination is a product the customer puts together from other products on your menu.Deals and availability An offer only on Mondays, only for collection or only at lunchtime: with Available you decide when a product can be ordered.Examples: combinations and deals Step by step: 2 sandwiches and a drink for € 10, every Monday 3 pizzas for the price of 2, Double Dutch, the pizza meal, the lunch deal and more.

KwikEat Merchant (web portal)

KwikEat Merchant: getting started What KwikEat Merchant is, creating an account, registering your shop, and finding your way in the portal.People and roles Who works for your shop, and what they may do: owner, manager, crew or courier. Adding someone by e-mail address.Online orders The order board in KwikEat Merchant: new online orders, the status for the customer, changing, cancelling and refunding.The menu in Merchant The web shop's menu in KwikEat Merchant: built the same way as in Desktop. And what changes when Desktop publishes the menu.Settings in Merchant All settings of your online shop: shop details, opening hours and vacation, delivery rates, online payment, subscription, printing and links.Online payment and subscription Let customers pay online with iDEAL, card, Apple Pay or Google Pay through your own Stripe account, and your KwikEat Online subscription.Print Connector Print KwikEat Merchant's online orders on a printer in the shop, without KwikEat Desktop. Installing, linking with a code, and choosing the printer.Couriers in Merchant The list for the courier on their phone, and the overview per courier with deliveries and kilometres.End of day and reports in Merchant An overview of the online orders per day, the order journal with export, and the sales report.